UX Design Associate

Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleYour roleAs an AI UX Designer at Kyndryl, you will lead the design activities that connect insight, imagination, and execution for the next era of computing. You aren't just building interfaces; you are defining the mental models and interaction patterns that allow humans to collaborate seamlessly with autonomous agents.Join Kyndryl and gain the trust, autonomy and teamwork to help define what comes next for us, our customers and global industries as a whole.What you will doHumanize Complex Intelligence• Architect intentional journeys: You'll lead user research to uncover pain points in the human-AI relationship, creating journey maps that turn the complexity of multi-step agentic reasoning into clarity for the end user.• Design for non-deterministic UI: You will move beyond static wireframes to create dynamic interaction patterns that handle AI latency, ambiguity, and error states gracefully, ensuring users always feel in control of the autonomous process.Choreograph the Collaborative Loop• Facilitate co-creation: Lead workshops and usability tests to balance desirability with feasibility, working closely with creative technologists and AI engineers to ensure the intelligence of the system matches the intuition of the user.• Master Human-in-the-Loop (HITL): Design the critical hand-off moments where an agent needs human validation, ensuring that transparency and trust are built into every automated workflow.Advocate for Inclusive Evolution• Champion ethical design: Advocate for accessibility and inclusive intelligence, ensuring that our AI experiences are equitable and work for all users across diverse backgrounds.• Shap