IT/AV Support Coordinator

Overview: Vi is recognized as a Great Place to Work and one of Glassdoor's 100 Best Companies to work for. Learn from the best and accelerate your career with Vi.What We Offer: Competitive payExceptional benefitsGenerous Paid Time Off - start accruing on day one401k with company matchPaid maternity and paternity benefitsAward-winning training and developmentTuition ReimbursementLuxury work environmentMeaningful and rewarding work Vi at Palo Alto is located at 620 Sand Hill Road, Palo Alto CA 94304 Responsibilities: The Community Technology Support Coordinator provides technical support for residents and staff in using computer hardware and software based on self-direction and prioritization of various community needs. This role also supports community-based technologies such as A/V in the building. Duties are as follows: Resident Technology SupportServes as the first point of contact for residents seeking technical assistance on a scheduled basis. Maintains hours of operations and schedule.Assists residents with set up, training and troubleshooting on personal devices including, but not limited to smart phones, tablets/iPads, computer, home Wi-Fi, and voice assistant devices.Provides education, training and support on technology applications and platforms such as email, Touchtown, work order requests, reservations, virtual communication, cyber security, etc.Prepares, schedules, and conducts resident technology education, training, webinars and seminars, both in-person and virtual settings.Manages and coordinates other resident technology support resources as needed.Captures various data metrics including usage and satisfaction to determine effectiveness of scheduling and responding to resident technology support requests.Staff Technology SupportServes as the onsite point of escalation for staff technology support tickets coming from the IT helpdesk or corporate IT support staff.Assists community staff with hardware and software-related technology troublesh