Client Support Specialist - Greater Richmond, VA Area (REMOTE)

Job Description:To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below: Glen Allen, VA Beach, MidlothianAs a Client Support Specialist, you will be an integral part of a fast-paced, team oriented environment that is focused on enhancing relationships with our high net worth clients who have assets of $250,000 to $1 million and therefore a complex service and investment need. In this role, you will help us to increase customer loyalty and drive business development opportunities.The Team While every Fidelity location has distinctive regional characteristics, each one embodies the core values that have been instrumental in building our proud past. Putting the customer first, respect, integrity, honesty, innovation and improvement as well as competitiveness are values shared across the organization. These simple but powerful values set us apart from our competition.The Expertise You HaveSeries 7 requiredSeries 63 or ability to obtain within 90 days2-3 years of previous financial services experienceThe Skills You BringBroad based knowledge and understanding of general financial planning conceptsProven customer service, client support and problem resolution skillsStrong verbal and written communication skillsAbility to effectively influence othersRobust time management and organizational skillsThe Value You DeliverEngage with customers, via inbound calls, responding to their inquires which may include providing product and service level guidance, processing transactions to include options, equities, mutual funds and fixed income trades and other specialized monetary requestsFidelity's Onsite Working ModelFidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve