Description Leidos is seeking an experienced Senior ServiceNow Business Analyst / Project Manager / Coordinator to lead and support ServiceNow platform initiatives across multiple business functions. This role combines business analysis, project management, stakeholder engagement, and coordination responsibilities to ensure successful delivery of ServiceNow solutions that align with organizational objectives.The ideal candidate possesses strong ServiceNow platform knowledge, exceptional communication skills, and the ability to manage projects from requirements gathering through implementation, testing, deployment, and post-production support.Core Competencies & ResponsibilitiesBusiness Analysis This role places significant emphasis on BA skills. The successful candidate will drive requirements lifecycle from discovery through validation:Partner with business stakeholders to gather, analyze, document, and validate business and functional requirementsConduct workshops, interviews, and process-mapping sessions to identify business needs and improvement opportunitiesTranslate business requirements into detailed user stories, functional specifications, and acceptance criteriaAnalyze current-state processes and recommend ServiceNow-based solutions to improve efficiency and user experienceSupport backlog management, prioritization, and requirements traceabilityProject Management Strong project management discipline is essential. This individual will own end-to-end project delivery across multiple concurrent workstreams:Lead ServiceNow implementation, enhancement, integration, and optimization projects from initiation to closeDevelop and maintain project plans, schedules, milestones, risk registers, and status reportsManage project scope, timelines, budgets, resources, dependencies, and deliverablesFacilitate Agile ceremonies, stakeholder meetings, and governance reviewsMonitor project performance and proactively identify and mitigate risks and issuesCoordination &am