Patient Accounts Resolution Representative - Remote in MN or WI

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. In this position, you will be responsible for managing a large number of inbound calls in a timely manner. Your primary goal is to provide excellent customer service, resolve customer inquiries, and ensure customer satisfaction. This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 AM - 4:30 PM CST. Our office is located at 2925 Chicago Ave, Minneapolis, MN, 55407 to pick up equipment on day one. We offer 6 weeks of paid on-the-job training. The hours of training will be aligned with your schedule during normal business hours. If you are located within the state of Minnesota OR Wisconsin, you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities: Interact with customers to gather support data to ensure invoice accuracy and also work through specific billing discrepancies Educate customers regarding the availability of receiving invoices and remitting payments through online applications Resolved concerns related to patient balances on their accounts Handles inbound calls Routes accounts for review and resolution Provides accurate information and facilitates resolution to customer and third - party inquiries while representing the organization Reviews and analyzes account