The Customer Success Manager (CSM) is responsible for supporting the client's adoption and continued satisfaction with the Cornerstone OnDemand Talent Management solutions. The CSM is introduced to the client during the implementation process and becomes the primary "face" to the client as implementation is closed out and the client goes live with the solution. The CSM takes ownership of Cornerstone's relationship with the client business process owner, providing counsel and guidance aimed at ensuring their value realization and successful experience with the Cornerstone Products.The CSM also serves as an internal advocate for the client, helping to drive support and change when necessary to help the client achieve their business objectives. The CSM shall understand customers business objectives, and help achieve them through best practice recommendations, expert-level application support, assist clients in solving point-in-time challenges, and partner with the client to increase the effective use and adoption of the Cornerstone solutions. The Customer Success Manager will be measured on the client's value realization through the solution, engagement with Cornerstone as a business partner, and overall client satisfaction.In this role you will...Facilitate the transition out of implementation to Go-Live and support the client's drive towards self-sufficiencyCreate a tailored success plan to ensure client success and achievement of the business strategy/initiativesManage a portfolio of clients and make certain a high level of satisfaction with the solution and value realization is achievedDevelop a consultative relationship with each client and work in conjunction with Sales and Account Management providing solution planning supportConduct regular meetings with the client and make recommendations to provide continued success with talent management processes, workflows, and system configurationEducate clients on self-service tools, release process, and other client pro