We're customer obsessed. We put the customer at the heart of everything we do - and we're looking for people who feel the same way. About Bike Club Bike Club is the easiest way to keep kids on the right sized bike. Through our subscription model, we remove the hassle of buying, outgrowing and reselling children's bikes, so families always have the right bike, right when they need it. We are a purpose led, fast-growing business built on ease, care, progress and joy - with a relentless focus on customer growth, retention and building a more circular approach to children's cycling. Purpose of the Role The Head of Operations owns the system that runs Rainham: the plan, the standard, the data and the forward view. This is a new role, created as Rainham becomes both a refurb centre and a national distribution site from January 2027. This is a planning, analytical and continuous improvement role first as well as a people management role. The Head of Operations will build the system the warehouse team, mechanic team and distribution team deliver against and will be ultimately accountable for whether the site performs both efficiently and effectively. Tasks Key Responsibilities 1. Demand, capacity and forward planning Own capacity planning end to end: built stock cover, inbound space, returns and disposal flow, physical site capacity as the site takes on distribution volume. Build and stress test the peak plan well ahead of demand, including Christmas peak, modelling labour, space and carrier capacity against it. Run rigorous what-if scenario planning: model the impact of demand shifts, supply delays, absence and carrier disruption before they happen, not after. Set build volume targets from demand and the labour model that delivers them, and own whether the number lands. 2. Data, systems and reporting Own data integrity across the site: build, dispatch and inventory reporting must reconcile, and any variance is investigated, not repeated. Fluent in Salesforce