Client Success Manager - Remote Opportunity

Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with theGallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it's KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we share. And we want you to join us in shaping it-in neighborhoods, at work, and in schools nationwide.At KinderCare Learning Companies, you'll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we're all passionate about crafting a world where children, families, and organizations can thrive.As a Client Success Manager, you'll be a strategic partner to our clients, helping them maximize the value of our partnership while driving engagement, satisfaction, retention, and long-term growth. Serving as the primary point of contact throughout the client lifecycle, you'll build trusted relationships, provide proactive guidance and tailored recommendations, and collaborate across teams to deliver a seamless client experience. You'll also support successful onboarding and field adoption through training, resources, and ongoing reinforcement. This role is ideal for a strong communicator and strategic thinker who thrives on collaboration, problem-solving, and helping clients achieve lasting success.Responsibilities:Client Retention and GrowthDevelop a deep understanding of client goals and evolving needs, using regular engagement, performance reviews, and proactive solutions to drive satisfaction and retentionIdentify and lead opportunities for account growth, renewals, program expansion, and increased utilization through targeted B2B2C marketing and adoption strategiesContract and Financial Manageme