Are you looking for a new challenge? Fancy helping us shape the future of motor insurance? Prima could be the place for you.  Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 5 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain. To help fuel that growth, we need a Customer Claims Complaints & QA Specialist to join our Claims UK team.   The Customer Claims Complaints & QA Specialist reporting into the First Response Team Lead and will be supporting our Customer complaints & Quality Assurance activities to ensure we provide good outcomes for our customers, ensuring the delivery of exceptional service standards. This is a newly created, dynamic role that will evolve over time as the Claims Team grows and processes develop.   Excited to make an impact? Here are the detailsWhat you'll do Investigating and responding to informal and formal complaints Complete quality assurance checks across various channels Prepare Financial Ombudsman (FOS) case files  Handle DSR requests and responding to customers in required timeframe Investigate and handle potential sanction matches, ensuring these are managed in a timely manner Work with the Compliance team on various compliance topics Stay up to date with relevant FOS decisions and share this information with colleagues Support and resolve requests from team members to provide a comprehensive response to our customers Maintain a close understanding of claims processes Actively help shape and define new complaints and QA workflows as this newly created role and team evolve.  What we’re looking for Strong foundational understanding of customer claims processes and regulatory standards Clear experience of hand