The Customer Success team at Bluecore is committed to delivering quality products and services by holding each other accountable and always being open and honest. We use curiosity and creativity to drive ourselves and our customers towards higher levels of success while fostering a fun and collaborative environment. As an Associate Customer Success Manager you will be a key player on the Customer Success team. Days will be filled with a variety of different projects to help support and service our customers including managing and executing marketing campaigns, analytics/reporting and much more. The ideal candidate is hungry and looking for a phenomenal opportunity to be challenged and learn quickly. ResponsibilitiesSpeeding up time to value. By managing the template creation and modification process, the ACSM can ensure that templates are built and modified in a timely manner for customersQuality Assurance. By thoroughly checking campaigns, audiences and overall production, the ACSM ensures high quality of all outputImproving the customer experience. The ACSM will work very closely with the CSM, COM and FDE teams to ensure that key results are completed on time and with the highest qualityIdentifying areas for improvement and championing process change. The ACSM role has a unique vantage point of working with several internal teams and departments. An ACSM should feel empowered to look for ways to improve our internal processes and how we serve customers. The ACSM team is encouraged to bring these ideas forward and to lead initiatives for internal and external improvements. For example, compiling new methodologies.Supporting CSMs on day-to-day tasks for customers. This includes joining status calls, proactively communicating on results, assets and achievements to customers, helping CSMs with any program/creative ideas to make recommendations on, triaging customer issues to Product Support and FDE, the template/campaign process, reports as needed. Raising issue