Immigration sponsorship is not available for this positionWhat You Can ExpectAs a Technical Account Engineer, you serve as the primary technical point of contact for Zoom's most strategic enterprise customers, owning integration challenges from first report through resolution across our full suite of Video, Native, Mobile, and CoBrowse SDKs. Working closely with SDK engineering, Solutions Engineers, and Customer Success Managers, you diagnose complex technical problems, lead customer troubleshooting sessions, and translate real-world pain into documented solutions that enterprise developers worldwide rely on. This role sits at the intersection of deep technical depth and customer impact, offering the chance to shape how some of the world's most demanding engineering teams experience Zoom's developer platform.About the TeamThe API and SDK team serves as the embedded technical experts for Zoom's most demanding enterprise accounts, supporting the full lifecycle of SDK and API integration across Video, Native, Mobile, and CoBrowse SDKs. We work in close collaboration with iOS, Web, and CoBrowse engineering alongside Technical Account Managers, Customer Success Managers, and Solutions Engineers to deliver end-to-end issue ownership and resolution. Our mission is straightforward: keep Zoom's most strategic customers running and make their developers' experience with our platform as smooth as possible.ResponsibilitiesOwn end-to-end technical support for enterprise customers integrating Zoom's Video SDK (Web, iOS, Android), Meeting SDK, Native SDK, Mobile SDK, and CoBrowse SDK into their products.Debug across the full stack, including client-side JavaScript/TypeScript, native iOS (Swift/Objective-C) and Android (Kotlin/Java), Python backend services, and REST/WebSocket APIs.Reproduce, isolate, and document customer-reported bugs using session logs, HAR traces, and SDK diagnostics, then drive resolution in close partnership with engineering.Lead technical troubleshooting cal