Regional Account Manager, LATAM

At Feedzai, we're building a world of safer money. A world where financial institutions move faster than criminals. Where the payments that fund real lives through salaries, savings, and businesses are protected in real time. We use trusted AI to detect and prevent financial crime, fraud, and money laundering at scale: the world's top banks, payment networks, and acquirers trust our technology to safeguard more than one billion consumers and $9 trillion in payment volume every year. Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year. We believe in the power of our product and its ability to solve the challenges of today’s financial crime landscape. We continue to execute and build momentum as we develop our customer base with the world's top banks. In our fast-paced and open environment, you will be working with a collaborative team spanning across the globe and delivering exceptional results. We are committed to building something extraordinary. Join Us! You: As a Regional Account Manager at Feedzai you will ensure the success, retention, and sustainable growth of the client portfolio, maximizing customer lifetime value. This role combines relationship management with a strategic growth mindset — transforming satisfaction into measurable business expansion deals. Customer Success & Retention Oversee the full customer lifecycle, from onboarding to renewal. Monitor adoption, usage, and satisfaction KPIs (NPS, CSAT, Health Score). Act proactively to prevent churn and ensure timely renewals. Understand each client’s business goals and align solution usage to strategic objectives. Drive increase in maturity adoption and value realization Growth & Expansion Identify upsell and usage expansion opportunities within the existing customer base. Collaborate with Marketing teams to design tailored growth plans. Present business