Director, Global People Operations

Who are we?Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.Role SummaryWe are looking for a Global People Operations Leader for the People Experience (PEX) team to build and run a global operations center delivering at-scale operations for people programs globally.The Global People Operations (GPO) team is the delivery engine for People Experience (PEX), executing high-volume, repeatable work across the employee lifecycle that can be performed centrally and is not a candidate for automation.The leader will be accountable for standardized, efficient, and high-quality execution through the Global Center, driving productivity, service levels, and continuous improvement while scaling capacity to demand and protecting the employee experience at every touchpoint.This leader will also drive the ongoing evolution of Global People Operations capabilities as work shifts to the Global Center and processes evolve towards AI and automation. You will maintain a dual focus: building and growing GPO capabilities while actively enabling the reduction of manual operations through the introduction of AI solutions.Key ResponsibilitiesTeam Leadership and Delivery Accountability: Build, lead, and develop the designated Global Center teams. Set performance expectations, track KPIs, foster a culture of accountability and continuous improvement, and be fully accountable for service delivery outcomes and SLAs.Global Center Bu