About the teamThe Manager, Rentals Collections owns how Zillow collects what the Rentals business is owed. You'll lead a team spanning onshore specialists and offshore partners, set the portfolio strategy and credit policy they work to, and own the measures that say whether it's working - days sales outstanding, aging, days to pay, recovery rate and bad debt.Rentals receivables have their own shape: high transaction volume, a payer base running from individual landlords to national property management companies, and account relationships that often matter more than any single invoice. This is a role for someone who can hold a commercial line with customers and a credible one with sales, and who would rather fix why accounts go delinquent than chase each one that does.About the roleOwn Rentals collections performance end to end - days sales outstanding, aging distribution, days to pay, recovery rate, bad debt and write-off levels - and drive quarterly reduction in past-due balancesLead, coach and develop a team of specialists and senior specialists alongside offshore partner supervisors, including hiring, performance management and career development, and own the headcount model that forecasts and scales staffing to the portfolioSet portfolio strategy and segmentation across a payer base ranging from individual landlords to national property management groups - deciding which accounts get treated how, at what point, and by whomOwn and enforce credit policy for the Rentals portfolio, including credit reviews and approvals, holds, suspensions and write-off decisions within your authorityOwn the outsourced delivery relationship - onboarding, training, service levels, quality audits across onshore and offshore work, and the division of work between themRun monthly collections reviews with each Rentals product team, and partner with sales and customer support on at-risk and high-value accounts, holding a commercial line while protecting the relationshipWork with Payments