ABOUT SOTHEBY'S Established in 1744, Sotheby’s promotes access and ownership of exceptional art and luxury objects through auctions, private sales and retail. Our deep expertise across 70 selling categories is supported by a leading technology platform and a global network of specialists spanning 40 countries. Selling categories include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits and Design, as well as collectible cars and real estate through RM Sotheby’s and Concierge. Sotheby’s Financial Services is a leading art lender and provides capital solutions for collectors around the world, having originated more than $12 billion in loans since its inception. Sotheby’s new global headquarters is now open at the iconic Breuer building at 945 Madison Avenue in New York City. THE ROLE Client Experience Representatives are responsible for delivering an exceptional post-auction client experience by acting as the primary point of contact for client enquiries and managing daily client care case volumes across phone, email and ticketing channels. The role requires individuals to work diligently, with extreme attention to detail, ensuring all client interactions are handled professionally, efficiently, and in accordance with Sotheby's service standards and SLAs. Working closely with specialist departments and operational teams, the Client Experience Representative takes ownership of client issues through to resolution while proactively identifying opportunities to improve the overall client journey. As this role falls under the Client Experience Team umbrella, its core focus is on early client care; however, additional support across areas supporting post-auction activity will also be required. RESPONSIBILITIES Client Care · Act as the primary point of contact for client enquiries across email, telephone and Freshdesk channels. · Manage daily ticket volumes, ensuring all client cases are appropri