Senior Heavy Duty Power - Customer Portfolio Manager CS

Job Description SummaryAs our Customer Portfolio Manager with a dynamic customer base and multiple locations you will need to demonstrate accountability for functional, business, and broad company objectives within Gas Power.You will be responsible for the profitability and customer satisfaction for assigned contracts and customer obligations, fulfill service agreement obligations, fixed price, and time and material program management, and interact with members of the customer service, parts and transactional services, field service, repair service, and/or other teams. High levels of operational judgment are required to achieve objectives.Job DescriptionRoles and ResponsibilitiesAs the Customer Portfolio Manager, you will serve as a liaison between internal/external organizations and your assigned customer(s), own the customer relationship, customer communication and contribute to the overall business strategy inclusive of the P&L's and Growth Opportunity Develop and own site customer communication plan, coordinate and facilitate regular "Customer meetings" reviewing open items and action plans and reviewing existing and new GE Vernova products/services that could provide value for the customer. Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE. Be responsible for developing outage scope/communicating scope to the field services team. Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders through delivery, and invoicing for parts as applicable. Provide leadership in owning and driving all emergent/forced outage matters to resolution. Prepare, organize, and facilitate pre-outage planning meetings, post-outage meetings and outage milestone meetings including On-Site Repairs and Part and Component Repairs performed in GRS addressing repairs issues in the GE network. Own cont