Senior Account Partner

Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.The RoleAbout the roleAs an Experienced Customer Partner, you are the single accountable leader to develop a customer portfolio of non Kyndryl customer. You will be responsible to open these customers by bring the full Kyndryl Value. You will own the revenue signing by generating qualified pipeline.You will mobilize the right expertise across Kyndryl, including Consulting, Delivery, Architecture, Practices, AI, hyperscalers and alliance partners, to turn customer priorities into funded initiatives and measurable outcomes.What you will doLead customer success and executive relationships• Own the strategic customer relationship and act as the executive point of accountability for customer value, satisfaction, advocacy and reference ability.• Build and deepen trusted relationships with CIO, CTO, CISO and business leaders, extending engagement beyond IT where relevant.• Translate the customer's strategy, business priorities and technology agenda into a living account plan with clear outcomes, stakeholders, risks, renewals and growth opportunities.• Bring relevant industry insight and constructive challenge to executive conversations, helping customers navigate complex transformation choices.• Ensure material delivery or relationship issues are owned, escalated and resolved through the appropriate Kyndryl teams.Drive profitable growth and commercial performance• Open and Develop a customer growth strategy aligned with the customer's strategic pr