As an IT Support Technician for the applike group, you will keep our office infrastructure and tech setup running smoothly by supporting 500+ workstations in Hamburg and increasingly all around the world.The applike group is committed to creating engaging experiences for every app user around the world. We are passionate about creating market-changing products, technologies, and companies. We have already founded 4 companies. Our ventures are independent business units that benefit from each other’s technologies, expertise, and market access to become even more successful: adjoe is developing a breakthrough mobile advertising solution that enables app publishers around the world to grow their advertising revenues. justDice is the market leader in Mobile Gaming Loyalty Programs. Sunday is a next-generation hybrid casual mobile game publisher. And justtrack offers unique software to automate the entire mobile user acquisition process. Yet more to come.Under the umbrella of the media company Bertelsmann, we have access to a global network of experts and strong financial support. By developing a state-of-the-art tech stack and highly skilled workforce, we aim to reach more mobile users than any other company in the world. If you want to grow your career in tech, challenge yourself in a high-performance environment, while having fun with great colleagues from all over the world, you’ve come to the right place!Find the whole world in one office. Boost your career with awesome people!What you will do:Provide L1, L2, and L3 technical support across macOS (80%), Windows, and Linux for accounts, devices, SaaS access, network, and meeting rooms, including leadership support.Set up, remove, and maintain technical equipment (meeting rooms, network) across our HQ offices (3) and maintain a park of 500+ workstations onsite in Hamburg and remotely.Execute account provisioning, device preparation, Day-1 desk support, and access revocation checklists during onboarding and offboarding