Senior Associate Software Engineer - ServiceNow Support

Who are we?Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.Help us challenge assumptions, uncover bias, and remove barriers-because progress starts with fresh ideas. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.Job SummaryWe are seeking a highly motivated software engineer with entry level experience in ServiceNow and candidate with strong exposure to SLDC Lifecycle, exposure to software technologies and entry level hands-on experience building software solutions. You must carry strong knowledge in computer science principles and proficiency in programming languages to build software products, and systemsYou will be working on these areas - SRE (Support) - ServiceNow production support and code fixes, Building test automation in Quality Engineering & solve problems by building automation leveraging AI & AIOpsYou will be professionally trained to acquire necessary & required skillsResponsibilitiesLearning: You will require to take in-depth training and certification for ServiceNow development.Learning: You will require to take training to understand Software Quality Engineering and learn test automation tools like selenium, playwright etc.Work: You will be working on L1 and/or L2 support for ServiceNow (incident triage, resolution by following SLAs and SLOs)Work: You will be working on platform initiatives like upgrade, doing health checks, monitoring system performance and integrationsWork: Release & Deployment: Support release validations, post-release monitoring, and deployment checklistsWork: Root Cause Analysis (RCA): Investigate recurring issues, identify root causes, and implement preventive solutions to improve platform resilience.Enga