About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.Job Description Pismo is seeking a Technical Account Manager (TAM) to own the technical relationship with enterprise clients within the Enterprise Support team. The TAM acts as a trusted technical advisor, combining deep expertise in Pismo's platform with a strong understanding of the client's architecture and operations. This role is responsible for proactively identifying risks, guiding technical decisions, leading escalations, and ensuring the client can scale safely and effectively on the platform. The ideal candidate blends hands-on technical depth with the seniority to engage director-level stakeholders, orchestrate cross-functional responses, and drive technical governance across the client lifecycle. Key Responsibilities: Own the technical relationship with the client, acting as the primary technical point of contact and trusted advisor for platform usage and strategy Develop a deep understanding of the client's architecture and operations, continuously assessing how the platform is used and identifying areas for improvement Proactively identify and manage risks, defining mitigation plans and tracking technical dependencies that could impact performance, availability, or scalability Provide architectural and operational guidance, especially around high-risk changes, complex integrations, and critical platform operations Lead technical gove