What You Can ExpectZoom is seeking a Partner Solutions Engineer with strong Customer Experience (CX) and Contact Center experience to help partners grow their Zoom practice and deliver modern, AI-first customer engagement solutions.In this role, you will work closely with channel partners across North America to enable, position, and expand Zoom Customer Experience solutions. You will act as a trusted technical advisor, helping partners connect business needs to practical solution designs across CX, AI, voice, and adjacent platform capabilities.The ideal candidate brings deep CX knowledge, strong channel experience, technical credibility, and a passion for helping partners build differentiated solutions that improve customer engagement and business outcomes.About the TeamZoom helps people and businesses connect, collaborate, and deliver better experiences. As we continue to grow our partner ecosystem, the Partner Solutions Engineering team plays a critical role in helping partners build, position, and scale Zoom solutions in the market.ResponsibilitiesServe as a pre-sales technical advisor to channel partners across North America, with a focus on CX and contact center solutions.Build strong relationships with partner pre-sales teams, architects, practice leaders, and other key stakeholders.Lead technical onboarding and enablement for partners building or expanding Zoom Customer Experience capabilities.Deliver technical workshops, training sessions, demos, and ongoing enablement aligned to partner maturity and growth goals.Work with priority partners to build and execute technical plans that grow adoption, strengthen solution readiness, and expand their Zoom CX practice.Translate partner business goals and technical requirements into scalable solution designs and recommended architectures.Help partners position AI as a core part of modern CX transformation, including self-service, agent assist, analytics, automation, and customer engagement workflows.Maintain working