Senior Manager, Benefits

Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.The RoleYour roleAs an HR Benefits Specialist, you will focus on administering and supporting employee benefit programs with accuracy, consistency, and care. You will partner closely with employees, HR colleagues, and external vendors to ensure benefit programs are delivered as designed, questions are resolved clearly, and processes remain compliant and well documented. Success in this role is measured by timely benefit transactions, clear guidance to employees, and reliable execution of benefit processes across the employee lifecycle.What you will do• Administer employee benefit programs including enrollment, life events, and ongoing eligibility changes• Respond to employee inquiries about benefits policies, programs, and procedures with clear and accurate guidance• Process benefits related transactions in HR systems, ensuring data accuracy and completeness• Coordinate with external benefits vendors and internal HR partners to resolve issues and exceptions• Support open enrollment activities, including communications, system readiness, and issue resolution• Monitor benefit cases and requests through ticket or case management tools to ensure timely closure• Maintain documentation and knowledge articles related to benefits processes and employee guidance• Identify recurring issues or trends and share insights to support process improvementsWho You AreRequired skills and experience • Experience in a Human Resources, benefits, or total rewards rela