Product Support Engineer, Expert Hub

<div class="p-rich_text_section"> <div class="p-rich_text_section"> <h3 class="p-rich_text_section"><span style="font-size: 14pt;"><strong>ABOUT THE ROLE</strong></span></h3> <p class="p-rich_text_section">Expert Hub is the squad responsible for developing and automating the tools that scale VTEX's Product Support team. Here, the focus is not just on solving problems — it's on building the systems that make support evolve intelligently and continuously.</p> <p class="p-rich_text_section"><br>As a Product Support Engineer at Expert Hub, you will build the AI agents, infrastructure, and systems that expand the capacity of the Product Support team, with a focus on reducing manual effort and increasing problem resolution speed at scale. The goal is to develop end-to-end solutions: tool frontends, service backends, MCP servers, AI agent integrations, CI/CD pipelines, and the infrastructure that sustains everything on AWS.</p> <p class="p-rich_text_section"><br>You will be at the forefront of applying artificial intelligence to real operations, building solutions that directly impact VTEX customers' experience and the efficiency of the entire support team. By staying close to real operational problems, you will also have the opportunity to translate recurring patterns into structured insights for Product and Engineering teams, directly influencing platform evolution.</p> <div class="p-rich_text_section"> </div> <h3 class="p-rich_text_section"><span style="font-size: 14pt;"><strong>ABOUT THE TEAM</strong></span></h3> <div class="p-rich_text_section">Product Support is VTEX's internal N2 layer, positioned between the Customer Experience team and Engineering. We are the go-to specialists for com