Collections Specialist (German Speaking) - (w/m/d)

Hi there! Thanks for stopping by 👋Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! Lightspeed is looking for a Collections Specialist to join our team. You will be part of the Finance team and you will hold a customer-facing role and will primarily be responsible for contacting our customers with overdue account balances. If you love talking to customers, are familiar with accounting practices and can remain friendly, calm and authoritative, then this is the job for you!Please note this role is based in Berlin, GermanyWhat you’ll be doing:Proactively manage and follow up on delinquent portfolio accounts through consistent outbound calls, emails, and customer outreachDrive timely resolution of past-due balances through active customer engagement and follow-up, maintaining good account standingIdentify, prepare, and forward accounts to appropriate collection agencies when neededMaintain ongoing communication with collection agencies to resolve delinquent accountsGenerate and review reports in Excel/Google Sheets to identify and prioritise overdue accounts for actionAssist in month-end closing processes related to accounts receivable and payment discrepanciesMonitor customer account details for non-payments, delayed payments, and other irregularities, flagging issues earlyProvide exceptional customer service by responding to inquiries and resolving issues promptly What you need to bring:Prior experience in collections, accounts receivable, or a related credit control role requiredFluent/native-level German and strong English (spoken and written); French is a strong plusProficiency in Excel and Google Sheets (formulas, pivot tables, data tracking); experience with Salesforce or similar CRM strongly preferredA proactive, results-driven approach to collections, with strong follow-up disciplineAttention to detail and accuracy in data entry and documentationStrong time management and ability to priorit