Regional Customs Leader

Job Description SummaryThe NAM Regional Customs Operations Leader - is a senior operations and compliance leader responsible for designing, implementing, and governing customs operational processes across the NAM region for Electrification Segment among multiple manufacturing and selling business locations. This role provides deep, independent customs expertise to proactively manage compliance, reduce operational risk, and enable efficient, compliant cross-border trade.The role holder acts as a subject matter expert and trusted advisor to internal stakeholders and external partners, confidently interpreting customs regulations, challenging brokers and business teams when required, and embedding compliant processes upfront to avoid downstream remediation, audits, and penalties.A Licensed Customs Broker (LCB) is a minimum requirement, enabling the individual to exercise professional judgment, ensure regulatory accuracy, and represent the company with credibility before customs authorities and brokers.Job DescriptionKey Responsibilities1. Develop and execute the North America (U.S. & Canada) customs operations strategy aligned with the Customs Enterprise Standard and local regulatory requirements2. Lead Regional Customs Councils, ensuring alignment, issue escalation, and sharing of best practices.3. Manage and maintain productive working relationships with customs authorities (CBP & CBSA) and other government agencies.4. Oversee customs brokers and BPO partners, ensuring effective daily clearance operations, leading clearance issue resolution, and driving continuous improvements in compliance, quality, service levels, and operational performance through quarterly business reviews.5. Establish and govern pre-declaration review controls to ensure accurate valuation, classification, country of origin, and completeness of licensing, permits, and special program documentation prior to import or export.6. Exercise independent customs judgment to challenge broker deci