Senior AI Support Engineer (Paris)

About DustWork is being rewritten, and the people holding the pen are the ones who actually run it.With enterprise-grade governance, flexible model choice, and a collaborative interface for humans and agents to work together, Dust empowers AI Operators at the world’s fastest-moving companies to rewire how work gets done.With 70%+ weekly active users, people stick with Dust as much as they do with Slack and Notion. We don't get piloted and shelved. We land once, and spread. We're at an exciting stage of our journey, and growing fast.We're serving great customers like Datadog, 1Password, Cursor, Clay, Vanta and Persona, and aim to x5 our growth by the end of 2026.Dust is backed by Sequoia with a determined team of optimists (coming from Stripe, OpenAI, and Stanford) who like to focus on users, ship fast, and don't take themselves too seriously while doing so. The Generalist named us among the Future 50.The roleSupport at Dust is not a cost center. It is one of the most important product surfaces we own.As a Senior AI Support Engineer, you will help define what world-class support looks like in an AI-native company. You will not just resolve tickets. You will own the systems, agents, workflows, and feedback loops that make support better, faster, and more scalable over time.This is a senior individual contributor role for someone who has already operated close to support strategy, technical escalation, user experience, and automation. You should be excited by the idea of taking recurring customer pain and turning it into durable systems: better agents, better documentation, better internal tooling, sharper product feedback, and fewer repeat issues.The best person for this role is not a traditional support leader who wants to manage a queue from a distance. It is someone with strong technical instincts, a deep user mindset, and a track record of building support systems that change how a team operates.You might be a great fit if you have built an AI-powered support func