Who are we?Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.Joining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.Who You AreYou are a detail-oriented problem solver who enjoys supporting technical operations, improving processes, and helping teams work more efficiently. You are comfortable working with systems, analyzing data, creating documentation, and collaborating with experienced team members to support critical data center operations.As an Operations Support Senior Associate, you will provide operational and technical support to Data Center teams, assist with process improvements, and contribute to projects that enhance service delivery and operational effectiveness.What You'll DoSupport Technical OperationsAssist with the resolution of routine technical issues and escalations under the guidance of senior team members.Provide support related to system functionality, cable certification, fiber and cable testing, and installation review processes.Collaborate with Data Center teams to identify and recommend solutions to operational challenges.Drive Process ImprovementsReview operational processes and workflows to identify opportunities for greater efficiency and effectiveness.Participate in initiatives that improve provisioning timelines, operational consistency, and overall service quality.Support implementation of process enhancement solutions.Provide Systems SupportSupport business-critical systems used by Data Center Operations, including platfor