CX Specialist - German & English Speaker

<p><strong>Your wellbeing, our mission. Join a company shaping a healthier world.</strong></p> <p><strong>GET TO KNOW US</strong></p> <p>At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. </p> <p><strong>Join us in redefining the future of wellbeing!</strong></p> <p> </p> <p><strong>THE OPPORTUNITY</strong></p> <p>We are hiring a <strong>CX Specialist - German & English Speaker</strong> to our <strong>CX End-User </strong>team in <strong>Spain</strong>! </p> <p>This role is responsible for delivering high-quality support to Wellhub’s End Users, acting as a key point of contact for complex and escalated inquiries across multiple channels. The position goes beyond basic troubleshooting, requiring the ability to diagnose technical issues, manage high-friction situations, and provide tailored solutions that ensure ecosystem health and long-term user retention.</p> <p> </p> <p><strong>YOUR IMPACT</strong></p> <ul> <li>Ensure customer satisfaction by managing all communications (email, chat, phone)</li> <li>Providing accurate, complete solutions to inquiries and com