Job Posting Title L2 Digital Workplace Specialist with French

Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.The RoleWe are looking for an L2 Digital Workplace Specialist to support day-to-day operations and stability across Microsoft 365 collaboration services, Citrix virtual workplace environments, and workplace identity/access services. The role provides Level 2 support for Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, Citrix Virtual Apps & Desktops, Active Directory and Microsoft Entra ID, with a strong focus on incident and request resolution, standard operational changes, user access, troubleshooting, documentation, and escalation to L3 for complex cases. The specialist will work within an ITIL-aligned operational model, ensuring reliable service delivery, adherence to security and governance processes, and consistent execution of standardized procedures and runbooks.Who You AreKey Responsibilities Operational Support & Incident HandlingResolve Level 2 incidents and service requests across Microsoft 365 collaboration services, Citrix virtual desktops/applications, and workplace authentication/access services.Troubleshoot user-facing issues related to Teams, Exchange Online, SharePoint, OneDrive, Citrix application/desktop access, sessions, profiles, login delays and authentication/authorization problems.Perform standard diagnostics, apply approved fixes following documented procedures, and escalate complex or recurring issues to L3 with clear evidence and troubleshooting details.Microsoft 365 Collaboration OperationsPerfor