Sr Onboarding Manager

About the RoleAs Uber Mobility continues to grow, ensuring a seamless and efficient onboarding experience for Fleet Partners is critical to our success.As the Senior Onboarding Manager, you will lead the day-to-day operations of the onboarding team, ensuring high-quality execution, compliance with operational requirements, and a positive partner experience throughout the onboarding journey.You will be responsible for managing team performance, driving process improvements, and collaborating closely with cross-functional stakeholders to deliver scalable and efficient onboarding operations in a fast-paced environment.Your Impact in Role- Lead Onboarding Operations: Oversee day-to-day onboarding operations, ensuring a smooth, efficient, and high-quality experience for Fleet Partners.- Drive Process Improvement: Analyze onboarding performance, identify bottlenecks, and implement improvements to increase efficiency, reduce cycle times, and enhance partner satisfaction.- Manage Team Performance: Set clear goals, monitor team performance, provide coaching, and support the development of team members.- Partner Cross-functionally: Collaborate closely with Sales, Operations, Product, Legal, Compliance, and external partners to ensure effective onboarding execution and issue resolution.- Ensure Compliance: Maintain adherence to operational, legal, and regulatory requirements by working closely with Legal and Compliance teams.- Leverage Data to Improve Performance: Track key operational metrics, identify trends and opportunities, and use data-driven insights to improve onboarding outcomes.What You Will Need- Extensive experience in operations, customer support, onboarding, or related functions, with a track record of driving operational performance and process improvement.- People and Vendor management experience, including coaching, performance management, and team development.- Strong problem-solving and analytical skills, with the ability to identify root causes and implemen