IT Operations Lead - Banking

EggAI · Banking transformation programme (UK) · Remote, UK-facing — London for gate weeksAbout the ProgrammeEggAI is the transformation partner on a core banking system replacement for a client to lay the foundations of operating Agentic Generative AI in production.EggAI's role is to specify, set the standard and programme-manage. You will define what operational readiness means and prove it at each gate, working with the client's own teams and its managed service providers, as well as EggAI's platform engineers.The platform is a mix of classical banking infrastructure and agentic AI workloads, so the reliability problem runs across both deterministic and probabilistic systems.The RoleOwn the definition of operational readiness for go-live: what "ready to run in production" means, how the bank proves it at each regulatory gate, and what has to change in the organisation for that proof to hold.The bank's operations teams, processes and provider contracts were built to run classical banking infrastructure. Agentic AI workloads need a different operating model, and you will shape it: redraw responsibilities between the client's teams and its managed service providers, set the standards each party works to, and lead the people through the change — so that those who run the platform today are ready and willing to run what comes next.This is a lead/principal position reporting to the Programme Plan and Execution Lead. It is remote, with regular London presence required for gate weeks and workshops.ResponsibilitiesReliability targets — set the SLO and error-budget framework alongside the client's existing structure, have the service owners adopt it, and commission the behavioural quality measures that do the same job for agentic workloadsObservability and detection — define what Tier-1 services and agentic workloads must emit, including trajectory logging; require an automated path from a firing alert to the affected services and their owners; and hold the operating teams