Customer Success Manager (French-speaking) - Airline or Airline Catering 80-100% (Europe, 100% remote)

Join our fully remote, mission-driven team dedicated to pioneering sustainable inflight service management. Work on innovative technology solutions with global impact, collaborate within a diverse, international environment, and continuously enhance your skills through ongoing learning opportunities.Headquartered in Zurich, Switzerland, with team members across 11 countries, we offer a dynamic and engaging company culture that celebrates creativity, collaboration, and inclusion.About the roleWe are looking for a dynamic and customer-focused Customer Success Manager (CSM) to join our team.In this role, you will own a portfolio of airline customers and be responsible for driving long-term customer success, retention, and growth. You will act as a trusted advisor to key stakeholders, ensuring that customers realise measurable value from LimeFlight while continuously identifying opportunities to expand their usage.This is not a purely operational role you will take ownership of customer outcomes and proactively manage relationships.Fluency in French is a strong plus to support our international customer base.Key responsibilitiesStrategic Customer OwnershipOwn and manage a portfolio of key airline customersBuild strong, trust-based relationships with stakeholders across operations, IT, and managementAct as a strategic partner, aligning LimeFlight capabilities with customer business objectivesLead regular business reviews and management meetingsCustomer Value & GrowthMonitor customer health, adoption, and satisfactionIdentify upsell and cross-sell opportunities (e.g. modules, integrations, services)Drive retention and expansion revenue within your customer portfolioActively contribute to renewal processes and commercial discussionsImplementation OversightSupport onboarding and implementation phases as a strategic counterpartGuide customers through integrations, data setup, and adoption best practicesCollaborate with implementation teams to ensure a smooth transition i