Manager, Customer SupportCambridge, MA, USA • Virtual Req #44 Friday, November 1, 2024POSITION TITLE: Manager, Customer SupportLOCATION: Remote, USEligible to work in the locations below: AZ, CA, CO, CT, DE, FL, GA, ID, IL, KY, MA, MD, ME, MI, MN, MO, MT, NC, NH, NJ, NV, NY, OH, PA, RI, SC, TX, UT, VA, VT, WAThis position reports to our global HQ in Cambridge, MA, and is fully remote within the US. Travel is expected when needed and local candidates are preferred.Who we are:TriNetX was founded on the idea that incorporating real-world data results in better clinical trial design, improves the site selection and patient recruitment process and generates real-world evidence (RWE) to advance the collective understanding of human health. TriNetX collaborates with most industry leaders, including 13 of the top 15 pharmaceutical companies, and is powered by an impressive network of 170 healthcare organizations across 30 countries.As a result of its reach and rapidly expanding network, TriNetX has become the market leader in protocol design, feasibility, and site selection. Researchers have leveraged the TriNetX network to analyze over 39,000 protocols, presented over 10,000 clinical trial opportunities to its healthcare members, and reduced site identification time in clinical trials by 50%.TriNetX healthcare organization members contribute access to a patient population of 400 million, representing over 40 billion clinical observations. TriNetX has a worldwide presence, with our global headquarters located in Cambridge, Massachusetts, and EU offices in Ghent, Belgium; Freiburg, Germany; and Basel, Switzerland - as well as offices in London, Madrid, Melbourne, Sao Paulo, Singapore, Tokyo, and Healdsburg, California. As a result, TriNetX is one of the fastest-growing, privately held companies in the life sciences industry.What challenges we work on:TriNetX is the global health research network that optimizes cl