Senior Product Manager - IT Operations

Working at AtlassianAtlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.About the roleWe are looking for a Senior Product Manager to lead critical areas of IT Operations and Incident Management. You will identify the customer and business problems that make incidents difficult to detect, resolve, and learn fromand turn those insights into focused product strategy and execution.This role will serve customers across both IT and Developer teams. You will work across the incident management journey, using a thoughtful combination of AI-powered and non-AI capabilities to improve customer outcomes, user experience, adoption, and business growth.What you'll doDefine and execute product strategy for high-impact areas within Incident Management, impacting both IT and Developer personasIdentify customer pain points and business opportunities across Enterprise and SMB segments through customer research, product data, support insights, and market signals.Prioritize opportunities that improve incident outcomes while creating meaningful value for customers and the businessBalance AI investments with reliable non-AI capabilities, including workflow improvements, automation, integrations, collaboration tools, reporting, and operational controls.Partner closely with Engineering, Design, Data Science, Research, Marketing, Sales, Support, and Customer Success to deliver high-quality experiences end to end.Engage directly with Enterprise and SMB customers to validate problems, test concepts, understand adoption barriers, and measure impact.Help JSM and Service Collection grow by increasing customer value, adoption, engagement, retention, and expansion within IT Operations.Impact you'll haveBetter incident outcomes: Help customers reduce time to detect and resolve inciden