Why join us?Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick.The roleAs a Customer Success Manager (CSM), you will be responsible for managing a portfolio of customers across EMEA, ensuring their success with Mitti by SafetyCulture. Your focus will be on customer retention, adoption, and use-case growth by leveraging data-driven insights and scalable customer engagement strategies. You'll work closely with cross-functional teams to improve customer experiences and drive measurable business impact.Key responsibilitiesRetention and expansion: Ensure customers achieve their desired outcomes with SafetyCulture, leading to strong retention and growth in use cases.Driving product stickiness: Encourage deep adoption of Mitti by SafetyCulture by ensuring customers leverage key product features that align with their business goals.Risk mitigation: Proactively identify and address risks that could lead to churn by leveraging data insights and customer health metrics.Scaled customer success: Manage a portfolio of customers using digital engagement, automation, and strategic interventions, tailored to the needs of customers across diverse EMEA markets.Data-driven decision making: Analyse customer usage data, health scores, and trends to continuously optimise your customer portfolio and proactively address risks and uncover expansion opportunities.Tooling and automation: Leverage customer success tools (e.g., Gainsight, Salesforce, ChurnZero) to drive efficiencies and scale engagement.Customer advocacy and value realisation: Ensure customers understand the value of SafetyCulture, providing best practices and