Who are we?Equinix is the world's digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.NOC Service EngineerThis is the position into the Global Network Service Management Center department. NOC Service engineers (f/m/d) are responsible to operate, monitor and support Equinix network and server systems in EMEA region. Performs second level troubleshooting, using tools and utilities to resolve system/network performance and related system/network issues. Drive Full resolution working closely with the Global Site Reliability Engineering Team to ensure the best quality of service to our customers.Responsibilities:Drive incidents to resolution, document, follow up and keep track on full resolutionInterface between customer and other supporting departmentsDrive tools improvement and new features requestReviews the metrics and identifies opportunities to improve the efficiency of the Edge Services with the Global Site Reliability Engineering departmentsMonitor and review network performance, reliability and securityTroubleshooting of Network and Server and Service issues,