Principal Operation Analyst, Customer Success

Working at AtlassianAtlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.Your Future OrgThe Revenue Operations team is a strategic partner to Atlassian's customer-facing organizations, helping turn business priorities into clear operating plans, scalable processes, and reliable insights. The team works across strategy, operations, systems, and analytics to improve how post-sales teams plan, execute, and measure performance at scale.Your Future TeamYou will join a team that supports the operational foundations of Atlassian's post-sales business. This role is centered on providing operational support to the Customer Success organization and cross-functional Strategy & Analytics teams, helping leaders coordinate priorities, define reporting needs, and run effective business rhythms.ResponsibilitiesPartner with senior leaders in the Customer Success organization to shape operational priorities, support annual planning, and improve execution against strategic initiatives.Coordinate cross-functional programs and business rhythms across Customer Success, Strategy, Analytics, Systems, and adjacent operations teams.Define and manage reporting cadences, planning calendars, and roadmap visibility for recurring leadership reviews, planning cycles, and strategic deliverables.Translate business questions into clear analytical requirements, including problem statements, success criteria, scope, and data needs for analytics and technical partners.Architect operational data requirements and help establish scalable reporting frameworks, dashboards, and source-of-truth processes across post-sales workflows.Partner with analytics, systems, and tooling teams to improve data quality, reporting consistency, and usability across platforms such as Salesforce, Gainsight, an