Senior Network Analyst

Who are we?Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.Joining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.ResponsibilitiesLead the investigation and resolution of complex infrastructure incidents, restoring services within established SLA requirementsAnalyze and troubleshoot network, Linux, security, load balancing, and hardware-related issues across production environmentsManage customer requests and technical demands, ensuring appropriate ownership, communication, and resolutionPlan and implement changes related to corrections, migrations, upgrades, and infrastructure improvementsConduct root cause analysis (RCA) for major or recurring incidents and identify corrective and preventive actionsPerform technical assessments of production environments and identify opportunities for optimization, standardization, and continuous improvementCollect and analyze technical information from managed environments to support operational, engineering, and customer requirementsMaintain accurate and up-to-date technical documentation for customer production environmentsOperate, maintain, and support customer infrastructure according to contracted services and defined operational proceduresSupport L2 teams by providing technical analysis, troubleshooting, and escalation supportProvide technical guidance and knowledge sharing to other analysts, contributing to the development of the teamIdentify opportunities for service improvement and, when applicable, potential