Manager, Customer Success Account Management

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Samsara's Account Management team ensures our customers adopt our platform, realize measurable business value, and renew with confidence. As Manager II on the Mid-Market Account Management team, you will lead a team of Account Managers responsible for driving adoption, value realization, and renewal outcomes across a portfolio of US Private Mid-Market customers. You will also collaborate extensively with the new business Sales team to drive account growth. This is a leadership role at the center of a major transformation. We have combined two historically separate roles, one focused on adoption and one focused on renewals, into a single Account Manager role that owns the full post-sale customer lifecycle through to the renewal negotiation and close. You will be on a founding team of Account Management leaders shaping what this new model looks like in practice. That means coaching your team through a significant shift in how they