Manager, Title Review

About the teamThe Title team supports Zillow Home Loans customers by ensuring title services are ordered, received, reviewed, and advanced accurately throughout the mortgage lifecycle. The team partners with title and escrow companies, processors, underwriters, closing teams, and other stakeholders to enable clear, insurable title and timely loan progression.As Manager, Title, you will lead the Title Review teams, driving quality, turnaround time, and a consistent borrower and partner experience. You will coach a high-performing team, manage workflow capacity and service levels, and strengthen title-related processes that reduce defects and keep loans moving toward closing.Zillow Group is a strategic, mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership, scalable programs and operational excellence in support of Zillow's mission. We bring deep experience working across diverse teams in a dynamic, high-growth environment, balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India.About the roleLead, coach, and develop Title Review Specialists; establish clear expectations, provide regular feedback, and support career growth.Own daily title-team operations, including queue management, workload balancing, staffing coverage, escalations, and adherence to service-level and turn-time standards.Oversee the complete title workflow: order placement, receipt and indexing of title packages, initial quality checks, specialist review readiness, title-condition management, and resolution of title-related blockers.Monitor team performance through production, aging, quality, defect, rework, and SLA metrics; use insights to improve individual and team outcomes.Provide guidance on complex title matters, including vesting, liens, judgments, encumbrances, legal descriptions, curati