Work From Home - Customer Care CoordinatorWe're looking for dynamic, energetic people, who are full of ideas, dare to be different and offer our customers world-class support.As a Customer Care Coordinator in Auto Servicing, you are the voice of our company and the key to our customers' success. You'll be the first line of support for general account and payment questions, while also taking on challenging offshore and web-support escalations. This role is for someone who is ready to be a strong leader and shape the customer experience from the ground up.Here's how you'll make an impact:Provide world-class customer care by demonstrating deep empathyChampions customer-first advocacy through active listening, resolving complex issues with end-to-end ownershipProvide exceptional service for general account and payment questionsNavigate and resolve complex escalations from offshore agentsReady to grow your career into a customer advocate roleJob Level:CoordinatorWork Schedule: Monday - Friday from 10:00AM - 7:00PM CSTWork from Home Technology RequirementsSecure home office environment that is free from background noise and distractionsReliable private internet connection that is not supplied via cellular data or hotspot is requiredA private network that is password protected where you have ownership or line of site sight to every device on the networkInternet service must be provided by Cable or Fiber Internet Service Providers (ISP)Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactionsAssociates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet providerTo validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met Capital One reserves the right to request proof of internet provider, speed an