Principal Customer Success Manager - DX

Working at AtlassianAtlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.About DXDX is headquartered in Salt Lake City, Utah and is one of the fastest-growing SaaS companies globally. We help engineering leaders build high-performing, productive teams. DX collects millions of data points daily, powering insights into developer productivity and experience at companies like Pinterest, GitHub, BNY, Xero, and many more.Our business has scaled profitably and grown rapidlytripling annual recurring revenue in the last several years.DX recently closed on its acquisition by Atlassian. By joining Atlassian, we will expand our resources, accelerate growth and R&D, and ultimately deliver greater impact to our customers.About the roleWe are a team of passionate, 10X performers who are energized by making an impact on our customers and our company.As a CSM, you will be partnering with a small portfolio of DX's most Commercial customers to drive engineering transformation using our platform. In this role, you'll be managing an important segment of our customers through implementation and rollout and the eventual renewal. Along the way, you'll be focused on driving their success with the program, helping ensure product utilization, business alignment, and that DX is always supporting high-value use cases at the company.You will join a team of collaborative CSMs and reporting to the Manager of Strategic Customer Success. Everyone on the team is here to do more than just be a great CSM. We're all working together to build an exceptional customer success function and a generational business, and everyone is extremely close toand has influence overimportant decision-making at the company.This is a special opportunity for the right person. At DX, the challenge isn't fi