Specialty Vehicle Technical Lead - National General

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.Job DescriptionResponsible for training, mentoring, quality control, and technical assistance of material damage attributed to Specialty Vehicles. Directly handles assigned specialty vehicle material damage claims generally of a complex nature.Essential Duties and Responsibilities:Handles complex material damage claims with little or no supervisionConducts Training in areas of Specialty Vehicle material damage handling/appraisingIs a subject matter expert in areas of Specialty Vehicle material damage for staff and vendorsHas and maintains a high level understanding of National General Specialty Vehicle policies.Develops and maintains a basic understanding of the insurance industry and the organizational relationships of the companyAble to determine subrogation or fraud potential with Specialty vehicle claimsReceive claim assignments and document all appropriate informationReview photos thoroughly and determines repairability and complete assessment and or, total loss evaluationEvaluate settlement alternatives by reviewing regulatory compliance and fair claims practices; makes decisions on best optionIdentify subrogation or fraud potential based upon physical evidence and refer to the appropriate claims representative when potential existsStay informed of changes in the collision repair industry including statutory and regulatory changes as they relate to specialty vehicle material damageWhen appropriate, make contact with customers to discuss repair process, repair operations/techniques, settlements, extend an offer to appropriate party; document all file activity and payment/settlement information in file note