At OneMain, Collections Specialists are committed to working with our customers in a collaborative manner. They provide consultative solutions for repayment of loans, improving the customer’s financial outlook. Our fast-paced work environment focuses on our customers with existing relationships with OneMain. This role can span servicing and collections of personal loans or credit cards. Collections Specialists focus on effective customer communication and assisting customers through digital channels, including web chat, text, and phone communications.    In the Role: Assist customers with all financial servicing needs through both inbound and outbound contact. Listening to their specific situations, help determine how customers can best utilize company products and servicesWork both cooperatively and independently in a goal-oriented environment to meet personal and team targets, balancing demands of multiple tasks and activities throughout the dayNegotiate with customers to resolve account matters, following all applicable laws, policies, and procedures including compliance with FDCPA (Fair Debt Collection Practices Act) and state regulationsMaintain and note all appropriate information and documentation on customer and account statusCollaborate both in person and virtually, using available technology to connect with other internal teamsRequirementsHigh School Diploma or GED Proficiency in utilizing multiple tools/systems simultaneouslySkilled at achieving and exceeding goals  PreferredExperience working in customer service, collections or call center environmentsBilingual: Spanish Work Schedule: Hours of OperationMon- Thurs 7:00 AM-8:00 PM; Fri 7:00 AM-7:00 PM; Sat 7:00 AM-11:00 AMThe schedule is for 40 hours per week within the hours of operation, which includes at least one Saturday per month, one late Friday and some extended hours at the end of each month. Training Schedule: The first two weeks in the