Director, AI Solutions

Who are we?Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective.Help us challenge assumptions, uncover bias, and remove barriers-because progress starts with fresh ideas. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.Job SummaryWe are seeking a Director of AI Solutions to lead the design, engineering, and deployment of generative AI and machine learning systems across Sales, Marketing, and Customer Success. This is a hands-on technical leadership role responsible for building and scaling production-grade AI systems that directly drive revenue outcomes, including pipeline growth, deal acceleration, customer retention, and operational efficiency.You will operate at the intersection of AI engineering, enterprise architecture, and go-to-market strategy, partnering closely with Sales, Product, and Engineering leaders to translate AI capabilities into measurable business value.ResponsibilitiesLead End-to-End GenAI and ML System DeliveryDesign and deploy generative AI and machine learning solutions embedded in CRM and customer workflowsBuild systems including LLM-powered copilots, agentic workflows, retrieval-augmented generation pipelines, and predictive modelsOwn the full lifecycle from data sourcing and model development to evaluation, deployment, and monitoringDrive Hands-On ML Engineering ExcellenceArchitect and guide implementation of model training and fine-tuning pipelines using frameworks such as PyTorch, TensorFlow, and Hugging Face. Build real-time and batch inference systems, embedding pipelines, and vector database integrations. Establish best practices for CI/CD, experimentation, model evaluation, and observability across AI systemsScale Agentic AI